Refund Policy Last update 5 hours ago

At Xp Freelancer, we strive to ensure a smooth and secure experience for both freelancers and buyers. However, we understand that disputes may arise. This policy outlines the conditions under which refunds may be requested and processed.


1. General Refund Conditions

  • Refunds are only available for orders that do not meet the agreed-upon requirements.
  • Buyers can request a refund if the freelancer fails to deliver the service within the specified timeframe.
  • Refund requests must be submitted within 14 days of order completion.
  • A refund will not be granted for services that have already been delivered and approved.


2. Refund Eligibility

2.1 Order Cancellation by the Buyer

  • If an order is canceled before the freelancer has started working, a full refund is issued.
  • If the freelancer has begun working but has not yet delivered, a partial refund may be issued based on the work completed.

2.2 Order Cancellation by the Freelancer

  • If a freelancer cancels an order at any stage, the buyer will receive a full refund to their Xp Freelancer balance.

2.3 Quality Issues & Disputes

  • Buyers can request a refund if the delivered service does not match the service description or requirements.
  • Disputes will be reviewed by Xp Freelancer’s support team, and refunds will be granted if the freelancer fails to make necessary revisions or corrections.
  • If the buyer and freelancer cannot reach an agreement, our team will make a final decision.


3. Refund Processing

  • Refunds are credited to the Xp Freelancer balance and can be used for future purchases.
  • If eligible, refunds to original payment methods may take 3-7 business days, depending on the payment provider.


4. Non-Refundable Situations

  • Completed and approved orders.
  • Digital services where work has already been delivered.
  • Orders where the buyer changed their mind after receiving the service.
  • Refund requests made after 14 days of order completion.


5. Contact & Dispute Resolution

If you encounter any issues, please contact Xp Freelancer Support before escalating the dispute. We are committed to resolving conflicts fairly.