Buyer Protection Program Last update 11 months ago

Welcome to Xp Freelancer, where your satisfaction as a buyer is our top priority. At Xp Freelancer, we are dedicated to delivering unparalleled quality in freelance services, ensuring a seamless and secure experience for every user. Our commitment to protecting the interests of our buyers is encapsulated in our Buyer Protection Program, guided by five fundamental principles:

1. Buyer Dedication:

At Xp Freelancer, we are obsessed with ensuring your satisfaction. We strive to offer you uncompromising quality at the most competitive prices in the market. Our sellers are obligated to adhere to Xp Freelancer's terms, ensuring that they follow the job description, order requirements, and any agreed-upon terms via the Xp Freelancer chat on your order page. In the event of disputes or disagreements, rest assured that resolutions will be in your favor.

2. Premium Quality:

You are entitled to receive a complete and fully functioning product that is free of errors, bugs, or any defects hindering its intended use. The work delivered to you must meet or exceed the standards showcased in the seller's portfolio, ensuring a premium quality experience every time.

3. On-Time Delivery:

Xp Freelancer understands the value of your time. You have the flexibility to cancel an order within 20 minutes of placing it, no questions asked. We guarantee a full and automatic refund if a seller does not accept an order within 24 hours. Sellers are obligated to complete orders on time, and if a deadline is missed, you have the right to cancel the order and receive an instant full refund.

4. Always on Your Side:

Your satisfaction matters. You can request revisions until the delivered work aligns with your order requirements. If you remain dissatisfied even after multiple revisions, our Money-back Guarantee allows you to initiate arbitration for a full refund. In cases where a seller delivers incomplete or substandard work, the order is promptly canceled. You can choose between a full refund, with product rights retained by the seller, or a partial refund, with product rights transferred to you.

5. Trust Is Earned:

We value your feedback. You have the right to leave a review for each order, except when requesting additional services without payment. Seller-initiated cancellations result in negative reviews. Positive reviews enhance a work's ratings, while negative reviews reduce them. This ensures that top-notch, vetted sellers rise to the top, providing you with the best services. Once a negative review is left, the seller cannot contact you directly or on the order page without your consent.

Xp Freelancer is not just a platform; it's a commitment to excellence, trust, and a seamless freelance experience. Join us, and let your freelance journey be defined by quality, reliability, and buyer satisfaction.